Frequently Asked Questions (FAQs)
What is Artexpor?
Artexpor is an online art store dedicated to showcasing and selling original paintings and handmade artwork. Our goal is to connect art lovers with unique pieces that add beauty, emotion, and creativity to their living or working spaces.
Are the paintings on Artexpor original?
Yes, every artwork available on Artexpor is original and handcrafted. We do not sell printed copies or mass-produced art. Each painting is created by an artist and carries its own artistic value.
Do you sell framed paintings or only canvas art?
We offer both framed and unframed paintings, depending on the artwork. Frame details, size, and material are clearly mentioned on the product page so you know exactly what you are purchasing.
Can I order a custom painting or portrait?
Yes, Artexpor accepts custom painting and portrait orders. You can request artwork based on your preferred size, style, colors, or reference images. Simply contact us through the website to discuss your requirements.
What type of materials are used in the paintings?
Our artists use premium-quality canvas, professional-grade paints (acrylic, oil, or mixed media), and durable finishing techniques to ensure long-lasting artwork with rich colors and fine details.
How do I place an order on Artexpor?
Placing an order is simple. Browse the website, choose your favorite painting, add it to the cart, and complete the checkout using our secure payment system.
Is online payment safe on Artexpor?
Yes, all payments are processed through trusted and secure third-party payment gateways. We do not store your card or banking details on our servers.
Do you deliver paintings across India?
No, now we only provide Delhi India delivery. Artworks are carefully packed to ensure safe transportation and timely delivery.
How long does delivery usually take?
Most orders are delivered within 12 to 15 business days. Custom-made artworks may take additional time depending on the complexity, which will be communicated before confirmation.
What should I do if my painting arrives damaged?
If your artwork arrives damaged, please contact us within 48 hours of delivery and share clear photos of the package and artwork. Our team will review the issue and assist you as per our policy.
Do you offer returns or refunds?
Returns and refunds are handled according to our Return & Refund Policy. Please note that custom-made artworks are non-returnable, except in cases of transit damage.
Does buying a painting give me copyright ownership?
No. Purchasing a painting does not transfer copyright. All intellectual property rights remain with Artexpor and/or the artist unless explicitly stated in writing.
How do I know which painting size is right for my space?
Choosing the right size depends on your wall area and room layout. For large living rooms, oversized or horizontal canvas paintings work best, while medium or small artworks suit bedrooms, hallways, and office spaces. Product pages include size details to help you decide confidently.
Are Artexpor paintings suitable for home and office décor?
Yes, our paintings are designed to complement both home and office interiors. Whether you want wall art for a living room, bedroom, workspace, or reception area, Artexpor offers artwork that enhances the look and feel of any space.
Do the paintings look the same as shown in the photos?
We ensure that product images accurately represent the artwork. However, slight variations in color may occur due to screen settings or lighting conditions. These minor differences do not affect the overall quality or beauty of the painting.
Is gifting a painting from Artexpor a good idea?
Absolutely. Original paintings make thoughtful and meaningful gifts for occasions like weddings, anniversaries, housewarmings, birthdays, and festivals. Handmade artwork adds a personal and lasting touch that standard gifts cannot match.
How are paintings packed for safe delivery?
Each painting is carefully packed using protective materials to prevent damage during transit. We use sturdy packaging and trusted delivery partners to ensure your artwork reaches you safely.
Can I cancel or modify my order after placing it?
Order modifications or cancellations may be possible if the artwork has not yet been dispatched. For custom paintings, cancellations may not be accepted once the creation process has started. Please contact us as soon as possible for assistance.
Do you offer bulk or corporate art orders?
Yes, Artexpor accepts bulk and corporate art orders for offices, hotels, cafés, and commercial spaces. You can contact us with your requirements, and our team will help you select or create suitable artwork.
Are the paintings ready to hang?
Some paintings come ready to hang, while others may require simple framing or mounting. This information is clearly mentioned in the product description to avoid any confusion.
Can I get help choosing the right artwork?
Yes, if you’re unsure about selecting the perfect painting, you can reach out to us. We’re happy to guide you based on your space, color preferences, and style.
Why should I buy original art instead of printed wall art?
Original art offers uniqueness, emotional value, and long-term appeal that printed wall art cannot provide. When you buy original paintings from Artexpor, you own a one-of-a-kind piece created by an artist, not a mass-produced print.